About the Client

The client is a premiere music publishing company in the world and is a subsidiary of a Fortune 500 media conglomerate. Client maintains 36 offices around the world.

Business Challenge

The client wanted a high quality alternative approach for On-going maintenance, application development, enhancement; support of their current IS Systems and was seeking a capable offshore outsourcing partner to take care of the same.

How did we help?

Proliant has successfully demonstrated its capabilities as an outsourcing partner through the initial engagements and is currently helping Client to augment and pursue all of its current & future Maintenance/development initiatives.

Performance delivered

• Maintenance of the system, which involves periodic updating of tasks
• Enhancement services that fundamentally change the functionality of an application, which involves designing, coding, testing and installing modifications
• Development, which involves Installation and bringing new version releases of applications and related operating systems into production
• Daily interaction with the users of applications and responding to their queries
• Support services that span: responding to and remedying an application run time error
• Routine maintenance of User Id, Systems
• Answering user questions regarding applications, and performing all necessary corrective tasks when applications are down